Refund Policy
Last updated: February 1, 2026
01Overview
At GN Motion Plus (operated by Motion Factory Limited), we are committed to delivering high-quality digital visual content. This Refund Policy outlines the conditions under which refunds may be granted for our services.
Due to the digital nature of our products and services, we have specific policies regarding refunds that we encourage you to read carefully before making a purchase.
02Digital Products Nature
Our services primarily involve the creation and delivery of digital content, including:
- 3D motion design and CGI video content
- AI-generated visual content
- Premium video templates
- Custom visual content for brands
Once digital content has been delivered, it cannot be "returned" in the traditional sense. Therefore, we evaluate each refund request on a case-by-case basis.
03Refund Eligibility
Full Refund
- • Cancellation before any work begins
- • Technical issues preventing delivery from our end
- • Non-delivery within reasonable timeframe without notice
Partial Refund
- • Cancellation after work has started (minus work completed)
- • Significant unresolvable quality issues
04Non-Refundable Situations
- ✕After final content has been delivered and approved
- ✕Change of mind after delivery
- ✕Failure to provide necessary materials/info
- ✕Delays caused by your unavailability
- ✕Dissatisfaction with creative direction despite meeting specs
05Quality Guarantee
We stand behind the quality of our work. If the delivered content does not meet the specifications outlined in your order:
- We will first attempt to revise the content to meet your requirements
- Each project includes specific revision rounds as per order details
- If agreed specs cannot be met after revisions, a refund may be considered
06How to Request a Refund
Step 1
Contact us at contact@gnmotion.co within 14 days of delivery
Step 2
Provide your order number and detailed explanation
Step 3
Include any relevant documentation or screenshots
Step 4
Allow up to 5 business days for review
Processing time
Approved refunds are processed to the original payment method within 5-10 business days, depending on your bank. You will receive an email confirmation once initiated.