Question 1

What is GN Motion Plus?

Accepted Answer

GN Motion Plus is a premium CGI video template service that transforms your product photos into scroll-stopping 3D animated videos. Our professional motion design studio delivers studio-grade content within 24 hours, perfect for social media marketing on TikTok, Instagram Reels, and YouTube Shorts.

Question 2

How does the 24-hour delivery work?

Accepted Answer

After you select a template and submit your product photos, our team of 50+ motion design experts begins working immediately. We use professional-grade CGI software combined with AI-assisted workflows to deliver your final video within 24 hours. Rush orders and custom timelines are also available upon request.

Question 3

What file formats do I receive?

Accepted Answer

You receive your videos in multiple formats optimized for different platforms: MP4 (H.264) for universal compatibility, MOV (ProRes) for professional editing, and vertical formats (9:16) specifically optimized for TikTok, Instagram Reels, and YouTube Shorts. All files are delivered in 4K resolution.

Question 4

What is the pricing for templates?

Accepted Answer

Each premium CGI video template is priced at $499. This includes the full 3D animation, your product integration, unlimited commercial usage rights, and delivery in multiple formats. Bundle discounts are available when purchasing multiple templates.

Question 5

Can I use the videos for commercial purposes?

Accepted Answer

Yes, absolutely. Upon purchase, you receive a non-exclusive, perpetual license to use the delivered content for all your business purposes, including paid advertising, social media marketing, e-commerce listings, and promotional campaigns.

Question 6

What kind of products work best?

Accepted Answer

Our templates are optimized for a wide range of products including: beauty and cosmetics, fashion and accessories, jewelry and watches, tech gadgets and electronics, food and beverages, fitness equipment, luxury goods, and automotive products. If you're unsure, contact us for a free consultation.

Question 7

Do you offer custom video production?

Accepted Answer

Yes, we offer fully custom CGI video production for brands with specific creative requirements. Custom projects include unlimited revisions, dedicated project manager, and tailored animations. Contact us through the 'Custom Video' button to discuss your project.

Question 8

What is your refund policy?

Accepted Answer

We offer full refunds for cancellations before any work begins or if we fail to deliver within the agreed timeframe. Partial refunds are available if work has started but isn't complete. Once the final content is delivered and approved, refunds are not available due to the digital nature of our products.

Question 9

How do I submit my product photos?

Accepted Answer

After selecting a template, you'll be prompted to upload your product photos. We recommend high-resolution images (at least 2000x2000 pixels) with clean backgrounds. For best results, provide multiple angles of your product. Our team will handle the rest.

Question 10

What if I'm not satisfied with the result?

Accepted Answer

Your satisfaction is our priority. Each project includes revision rounds as specified in your order. If the delivered content doesn't meet the agreed specifications after revisions, we'll work with you to find a solution, which may include a partial or full refund depending on the circumstances.

Question 11

Who operates GN Motion Plus?

Accepted Answer

GN Motion Plus is operated by Motion Factory Limited, a Business Company Limited registered in the British Virgin Islands (BVI). Our team consists of 50+ professional motion designers, 3D artists, and creative directors based globally.

Question 12

How can I contact support?

Accepted Answer

You can reach our support team at contact@gnmotion.co. We typically respond within 24-48 hours. For urgent inquiries, use the contact form on our website and mark it as urgent.

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